Midwest Janitorial Service, Inc. has implemented a customer service email hotline and a website, CleanTelligent, which allows clients to express any requests, concerns or compliments. Some highlights of using CleanTellient include:

 

• Get immediate attention – CleanTelligent notifies all accountable personnel within seconds of submittal.
• Track requests, issues and response times.
• All attachments are in a central location – find SDS, training tools and product information in one place.
• View all services performed based on contract specifications.
• View inspection results based on contract specifications.

 

WHY CLEANTELLIGENT WORKS

The CleanTelligent email is monitored all day and night, 7 days a week.  All emails are responded to in a timely and efficient manner – most of the time within minutes.  Customers like the ease of use and the quick response and the on-site follow up from their MJS representative.

 

It is important that you include any quality issues in your CleanTelligent account in addition to any verbal discussions you may have with your quality assurance representative.  This is the only way to allow us to track your satisfaction and the effectiveness of our Quality Assurance program.