FAQs

Frequently Asked Questions

Special Requests

Q: Does Midwest Janitorial Service, Inc. perform special requests?

A: Yes. MJS will provide special cleaning, set up and down services.

OSHA Compliant

Q: Is Midwest Janitorial Service, Inc. OSHA compliant?

A: Yes. MJS is OSHA compliant.

Affirmative Action Program

Q: Does Midwest Janitorial Service, Inc. have an Affirmative Action Program?

A: Yes. MJS has an Affirmative Action Program. To request a copy, please contact humanresources@mjsia.com.

Health, Safety & Environmental Policy

Q: Does Midwest Janitorial Service, Inc. have specific policies per health, safety and the environment?

A: Midwest Janitorial Service, Inc. is committed to managing health, safety and environmental matters. It is our policy to provide services with the least possible impact on the environment. We will do so by adhering to the following principles & guidelines:

RISK REDUCTION, PREVENTION & RESOURCE MANAGEMENT

MJS will seek opportunities for reducing risk to human health and the environment.
MJS will look for ways to minimize risk and protect our employees and the communities in which we operate.
MJS will employ management systems and procedures specifically designed to prevent activities and/or conditions that pose a threat (or could pose a threat) to health, safety and/or the environment.
MJS will manage scare resources, such as water, energy, forests, in an environmentally sensitive manner.
MJS will use resources, such as Transpare to identify and purchase products that meet our health, safety and environmental policy goals.
MJS will look for ways to minimize pollution and reduce waste.

COMMUNICATION

Midwest Janitorial Service, Inc. will communicate our commitment to our employees, vendors and customers. We will solicit their input in meeting our goals and in turn, will offer assistance to meet their goals.

CONTINUOUS IMPROVEMENT

Midwest Janitorial Service, Inc. will review our progress annually. We will continuously seek opportunities to improve our adherence to our policy and improve our environmental performance.

Employee Count

Q: How many employees do you have?

A: Currently, MJS has approximately 650 employees throughout Iowa and Illinois.

Cleaning Schedule

Q: How often do you clean or maintain our facility?
A: MJS will tailor a plan that works well with your company's needs. We can service your location daily, weekly, monthly or as needed.

Consumables

Q: Do you provide consumables?

A: Yes. MJS can provide all of your consumable needs, however, you can provide your own supplies if preferred. However, certain janitorial duties require us to use our own products.

MJS is a full service supply company as well and we can provide you with all of your consumable needs. Typically, we provide all of our cleaning equipment, supplies, and chemicals. If preferred, we can work with your current equipment and supplies.

Frequently purchased consumables include:

Toilet Paper
Paper Towel
Hand Soap Dispensers & Refills
Floor Mats
Air Freshener Spray
Trash Bags

Certifications

Q: Are you certified in any industry standards?
A: Yes. MJS is an ISSA CIMS Certified with Honors Company.

We are also a Transpare Informed Purchaser.

Compliments, Concerns & Complaints

Q: How do I submit a compliment, concern or complaint?
A: If you are a current client, the best way to let MJS know is through our online CleanTelligent program. This web-based tool allows management to be immediately notified and also allows you to see how everything is being handled.

If you are a current client, we highly recommend signing up for CleanTelligent. It is free to you and reduces the amount of time spent trying to reach your account manager. An MJS representative can contact you to provide additional information on CT.

All compliments, concerns and complaints are handled as quickly as possible, and nearly all are addressed in less than 2 hours and corrected in less than 24 hours.

EMPLOYEES

If you are an employee, we encourage you to contact your supervisor, branch manager and/or human resources. The fastest way to reach HR is by completing the Employee Hotline Form. This form can be used to compliment a coworker, a supervisor or branch manager; to report a safety concern and/or a personnel matter.

Location of Branches

Q: Are you local? Where are your branches located?

A: Yes. We have many local branches throughout Iowa where we provide cleaning services and building maintenance. Currently, we have locations in:

Burlington, Iowa
Cedar Rapids, Iowa
Davenport, Iowa
Dubuque, Iowa
Iowa City, Iowa
Muscatine, Iowa
Waterloo, Iowa

We provide services to many locations in Iowa and Illinois and the surrounding areas. To find out if we can provide services for your company, please contact us.

References

Q: Do you have local references we can contact?

A: Yes! MJS can provide you a list of local references upon request.

Please contact us to request this list.

We will also provide a reference list with a janitorial service quote!

Services Offered

Q: What other services besides Janitorial do you provide?

A: MJS provides a variety of services, including building maintenance, window washing, carpet and floor care and special clean up requests. A list of common services include:

Commercial Cleaning